Keep your machine working. Keep your business growing.

The only way to get a real return on your investment is to have the machine in continuous operation.

A machine is only as good as its ability to help those working on a project achieve their goals safely and reliably.

High-value machines are worth investing in the operational safety of a machine, as the service fee is significant compared to the revenue the machine generates.

Three mateco service options have been developed to ensure that new and used lifting equipment is always ready for work.

Service for new lifting machines to maintain the warranty

When a customer buys a new personal lift or truck lift from mateco, the factory warranty remains valid as long as the maintenance and repairs during the warranty period are carried out by the mateco service team.

Maintenance framework contract for used lifting equipment out of warranty

Even with used machinery, it is worth investing in operational safety - especially if the machine is used by people working at height! Only one condition must be met: the out-of-warranty machine must be of the same type as any other machine in the mateco fleet.

Occasional salary adjustment - fast response, nationwide delivery

Machine stopped. Work stops. Income available. But it doesn't have to stay that way! mateco has nationwide coverage for ad hoc repairs of lifting equipment, even on machines not purchased or rented from us. There is just one condition: the lifting machine to be repaired must be the same type as any other machine in the mateco fleet.

Keep the warranty: if the repair is carried out by an unauthorised repairer, the warranty is voided
Factory parts, the right technology: mateco has the necessary tested and original parts in stock
Documented maintenance: you can keep track of exactly when and what happened to the machine - an advantage for later sales
Fast troubleshooting: the service team works with the same machines every day, so they diagnose and repair quickly
Continuous production: a well-maintained machine is fail-safe, so there's much less chance of stalled work, delays in completion, delays in invoicing

When renting a hoist or forklift, it is important that the equipment is always in safe working order – but even more so if you have bought your own machine: regular, professional maintenance is not a cost, but an investment that pays off.

So if you’re thinking of buying a new personnel or material handling machine, choose mateco and think about long-term reliability.

Maintenance framework contract for used lifting equipment out of warranty

How does the service start?
Cooperation starts with a full health check. Our experts will propose solutions to the problems that have been identified. A full health check will always include elements that cannot be delayed and will also identify problems that do not compromise operational safety and safety at work. Our client can consider which elements of the offer to accept. The contract is always for the specific machine, not for the client's entire fleet

What machines can we service?
Any type of lifting machine (boom, scissor, basket, rotating platform, rigid-boom, forklift) that is no longer covered by the factory warranty.

Plus service:

Digital Key service available on request – a high level of security during on-site use of the machine for your project.

Benefits:

We work with on-site delivery
Convenient: our customers just need to let us know if there's a problem - no need to call around, no need to search - we have everything you need to fix it.
Professional solutions - we work with professional tools, professional parts and professional technicians
If we are faced with a complex problem, we will deal with it - the burden is still off our client

This scheme is ideal if you have previously rented a boom lift, scissor lift or basket lift, forklift or pallet truck on a long-term basis and now want to own a machine of the same type and looking for a reliable service partner.

Occasional salary adjustment - fast response, nationwide delivery

How the service works:

1. Contacting (by phone or e-mail) and negotiating
2. On-site survey - thorough inspection of the machine
3. Offer for repair - even immediate on-site repair!
4. Decision - the client can decide whether to request the work

Good to know:

- In many cases, the solution is already in the outgoing service car
- If the problem is known and the part is available, the repair can be done on the spot
- There is a charge for the visit and survey - even if the repair is not ordered

Benefits:

Our customers often recommend this service to each other – when you hear the name mateco, many people already know that we not only offer personal lift rental, but also professional service.

We have one goal: to keep your machines running, and running safely! Whichever service you choose, we offer the same: professionalism, speed and reliability. A boom lift rental, boom lift rental, scissor lift rental or boom lift rental only becomes a real business solution when the machine works. We help you do that - tailored to your machines, partners and goals.